Over the past few weeks, Quantiphi has joined Google Cloud in its mission to help organizations around the globe reduce risk to their workforce, while ensuring continuity of quality customer service amid the Covid-19 pandemic. As a Google Cloud Contact Center AI launch partner, Quantiphi along with Google Cloud is helping organizations quickly build and deploy a customized Contact Center AI Rapid Response Virtual Agent to effectively respond to the large influx of customer queries surrounding Covid-19 over chat and voice.
As Google Cloud Machine Learning Partner of the year for 2017 & 2018 and Google Cloud Social Impact Partner of the year for 2019, Quantiphi is committed to applying AI for social good by leveraging its expertise in Data, AI and machine learning.
Leveraging Google Cloud Contact Center AI and Quantiphi’s CCAI expertise, businesses can scale their capacity to handle sudden surges in call volume by deflecting simple calls to these virtual agents, resulting in zero queue wait time, cost effectiveness, and 24x7 support. The live agents are then able to focus on higher complexity calls; improving the customer experience and operational efficiency while providing immediate relief to call centers.
Join us for an on-demand tech talk to know how Rapid Response Virtual Agent Program (RRVA Program) powered by Google Cloud Contact Center AI can effectively handle the high volume of customer queries.