Rapid Response Virtual Agent (RRVA) Program to manage Customer Support challenges amidst Covid-19

As the COVID-19 pandemic sweeps across the globe, organizations across industries are reeling from the influx of requests for information and support service. Limited human resources, supply chain disruptions, and unprecedented network infrastructure loads are crippling organizations’ capabilities to deliver critical services to their customers and communities.

Customers, on one hand, are reaching out to businesses more than ever for crucial information and important answers. And employees, with their new model of operation, are finding it even more challenging to address high influx of queries.

Over the past few weeks, Quantiphi has joined Google Cloud in its mission to help organizations around the globe reduce risk to their workforce, while ensuring continuity of quality customer service amidst the Covid-19 pandemic.