---
title: Rapid Response Virtual Agent Webinar
description: Quantiphi and Google Cloud to help organizations reduce risk to their workforce while ensuring continuity of customer service amidst Covid-19. 
---

[![LP Logos-01(1)](https://ai.quantiphi.com/hs-fs/hubfs/Quantiphi%20Logos%202019%20USE%20THESE/LP%20Logos-01(1).png?width=397&name=LP%20Logos-01(1).png "LP Logos-01(1)")](https://www.quantiphi.com/)

On-Demand Tech Talk

# Rapid Response Virtual Agent (RRVA) Program to manage Customer Support challenges amidst Covid-19

**In this session, you’ll learn about :**

- Role of RRVA Program in handling surge in customer support queries 
- Impact of RRVA Program in improving customer experience and ensuring business continuity
- Use cases and customer success stories.

Watch this on-demand Tech Talk to know how Rapid Response Virtual Agent (RRVA) Program powered by Google Cloud Contact Center AI can effectively handle the high volume of customer queries.

As the COVID-19 pandemic sweeps across the globe, organizations across industries are reeling from the influx of requests for information and support service. Limited human resources, supply chain disruptions, and unprecedented network infrastructure loads are crippling organizations’ capabilities to deliver critical services to their customers and communities.

Customers, on one hand, are reaching out to businesses more than ever for crucial information and important answers. And employees, with their new model of operation, are finding it even more challenging to address high influx of queries.

Over the past few weeks, Quantiphi has joined Google Cloud in its mission to help organizations around the globe reduce risk to their workforce, while ensuring continuity of quality customer service amidst the Covid-19 pandemic. 

![QAI blog gif (1)](https://ai.quantiphi.com/hubfs/QAI%20blog%20gif%20(1).gif "QAI blog gif (1)")

 **Rapid Response Virtual Agent Program is the solution**

 

Watch this on-demand Tech Talk to to know how Rapid Response Virtual Agent (RRVA) Program powered by Google Cloud Contact Center AI can effectively handle the high volume of customer queries over chat, voice and email by deflecting simple and high volume topics to virtual agents, while allowing human agents to focus on higher complexity calls

 

![Tech Talk RRVA thumbnail-80](https://ai.quantiphi.com/hs-fs/hubfs/Tech%20Talk%20RRVA%20thumbnail-80.jpg?width=450&name=Tech%20Talk%20RRVA%20thumbnail-80.jpg) ![thumbnail-2 (1)](https://ai.quantiphi.com/hs-fs/hubfs/thumbnail-2%20(1).jpg?width=450&name=thumbnail-2%20(1).jpg)     

##### [![Get full access now!](https://no-cache.hubspot.com/cta/default/5145473/3e276253-1a48-49a3-a9c1-24e3f6738c0b.png)](https://cta-redirect.hubspot.com/cta/redirect/5145473/3e276253-1a48-49a3-a9c1-24e3f6738c0b)

##### ** Speakers** 

![noun_claim_2935855 icon 1 ](https://ai.quantiphi.com/hs-fs/hubfs/noun_claim_2935855%20icon%201%20.png?width=1200&height=1200&name=noun_claim_2935855%20icon%201%20.png)

Role of RRVA in handling surges in assistance claims and requests around COVID-19

![noun_customer experience_1627713. icon 2png](https://ai.quantiphi.com/hs-fs/hubfs/noun_customer%20experience_1627713.%20icon%202png.png?width=1200&height=1200&name=noun_customer%20experience_1627713.%20icon%202png.png)

Positive impact of RRVA in improving customer experience and ensuring business continuity

![noun_success_2019727. icon 3png](https://ai.quantiphi.com/hs-fs/hubfs/noun_success_2019727.%20icon%203png.png?width=1200&height=1200&name=noun_success_2019727.%20icon%203png.png)

Use cases and customer success stories

![Gaurav-J-200x200](https://ai.quantiphi.com/hs-fs/hubfs/Gaurav-J-200x200.jpg?width=200&name=Gaurav-J-200x200.jpg "Gaurav-J-200x200")

### GAURAV JOHAR

#### Practice Head, Conversational AI, Quantiphi

![Celeste's image](https://ai.quantiphi.com/hs-fs/hubfs/Screen%20Shot%202020-04-29%20at%203.22.59%20PM.png?width=251&height=200&name=Screen%20Shot%202020-04-29%20at%203.22.59%20PM.png "Celeste's image")

### CELESTE GRADE

#### Strategic Technology Partner Manager, Voice & Collaboration, Google

**Testimonial**

[![Get full access now!](https://no-cache.hubspot.com/cta/default/5145473/3e276253-1a48-49a3-a9c1-24e3f6738c0b.png)](https://cta-redirect.hubspot.com/cta/redirect/5145473/3e276253-1a48-49a3-a9c1-24e3f6738c0b)

###### About Quantiphi

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.

[![linkedin-color-1](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/linked.svg)](https://in.linkedin.com/company/quantiphi)[![twitter-color-1](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/twitter.svg)](https://twitter.com/Quantiphi)

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###### GLOBAL LOCATIONS

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