Q + gcp lock 2


webinar-1  On-demand Webinar
Transforming CX with Contact Center AI for Banking

Enable natural interactions with virtual agents, create agents that are superheroes for your customers, and empower your teams with actionable insights.

Join Google Cloud & Quantiphi in this virtual session to learn how to:

  • Kickstart your contact center transformation journey
  • Build AI-powered virtual agents
  • Assist live agents and gain actionable insights to improve your customer services offerings

noun_maintenance_1926130-1  join this session and access a complimentary 1-day bot building workshop.

Download the Presentation

CCAI FSI PPT G

 

Watch the Video

ccai-fsi-video

 

Speakers


Aashish R K-1

AASHISH R K

Global Account Director - Financial Services at Google

Sanjeev Sethi

SANJEEV SETHI

Head of Banking & Financial Services, Quantiphi

Prabhpreet headshot

PRABHPREET BAJAJ

Client Solutions Partner for Conversational AI, Quantiphi


Agenda

 

Why do traditional contact centers in the Banking sector fail to cope up with evolving customer expectations?
How to leverage CCAI to continuously improve CX across the customer journey?
How has CCAI benefited some of the largest global Banking institutions?
Learn how a leading US bank improved instant resolution of user queries in <0.5 sec with an accuracy rate of 80%





Quantiphi - Contact Center AI For Banking