---
title: Transform your Contact Center with Google’s Contact Center AI
description: Educate retail clients on Conversational AI Solution Suite and convey success stories of the relevant industries
---

## [![GoogleCloud_Next2020_Social posts and banners-44](https://ai.quantiphi.com/hs-fs/hubfs/GoogleCloud_Next2020_Social%20posts%20and%20banners-44.png?width=471&name=GoogleCloud_Next2020_Social%20posts%20and%20banners-44.png)](https://www.quantiphi.com/)

On-Demand Webinar  ![webinar-1](https://ai.quantiphi.com/hs-fs/hubfs/Insurance_Collaterals/LP%20Icons/webinar-1.png?width=23&name=webinar-1.png)  
Redefine CX with Conversational Commerce

Create virtual agents, enable natural interactions and empower your teams with actionable insights

Join Google Cloud & Quantiphi in this virtual session to learn how to:

- Leverage Google Cloud Contact Center AI to enhance CX, assist live agents and gain actionable insights to improve your customer service
- Build AI-powered virtual agents to digitally revolutionize the retail ecosystem
- Kickstart your contact center transformation journey with Quantiphi and Google Cloud Platform

## Download the presentation

[![CCAI LP ppt black](https://ai.quantiphi.com/hs-fs/hubfs/CCAI%20LP%20ppt%20black.jpg?quality=high&width=600&name=CCAI%20LP%20ppt%20black.jpg)](https://ai.quantiphi.com/transform-your-contact-center-with-googles-contact-center-ai#on-demand)

## Watch the Video

[![CCAI Retail](https://ai.quantiphi.com/hs-fs/hubfs/CCAI%20Retail.jpg?quality=high&width=511&name=CCAI%20Retail.jpg)](https://ai.quantiphi.com/transform-your-contact-center-with-googles-contact-center-ai#on-demand)

Speakers

![Akesh](https://ai.quantiphi.com/hs-fs/hubfs/Akesh.jpeg?width=464&name=Akesh.jpeg "Akesh")

### ANKESH PATIL

#### GTM Lead, US West Coast, Conversational AI, Quantiphi

![EricFeinberg_G](https://ai.quantiphi.com/hs-fs/hubfs/EricFeinberg_G.jpg?width=600&name=EricFeinberg_G.jpg "EricFeinberg_G")

### ERIC FEINBERG

#### Global Account Lead, Google

### Agenda

 

How legacy contact centers fail to cope up with evolving customer expectations

How can CCAI transform the retail customer journey

The benefits realized by a Fortune 10 retailer with the adoption of CCAI

###### About Quantiphi

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.

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