--- title: Shape the Future of Customer Experience with Gen AI and Google Cloud --- Document [![logo](https://ai.quantiphi.com/hubfs/GCP%202025/Dark%20logo%20with%20tagline.svg)](https://quantiphi.com/) ![close icon](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/close.svg) - Applications - Solutions - AI - [![AI application](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/aiap.svg) AI Applications](https://quantiphi.com/applications/ai-applications/) - [![Conversational AI](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/coai.svg) Conversational AI](https://quantiphi.com/applications/conversational-ai/) - [![Custom AI](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/cuai.svg) Custom AI](https://quantiphi.com/applications/custom-ai/) - [![Document AI](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/doai.svg) Document AI](https://quantiphi.com/applications/docai/) - [![Gen AI](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/geai.svg) Generative AI](https://quantiphi.com/applications/gen-ai/) DATA - 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[![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/award.svg) Awards & Recognitions](https://quantiphi.com/company/awards-recognitions/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/contact-us.svg) Contact Us](https://quantiphi.com/company/contact-us/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/executive-team.svg) Executive Team](https://quantiphi.com/company/executive-team/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/life-at-q.svg) Life at Q](https://quantiphi.com/company/life-at-q/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/news.svg) Newsroom](https://quantiphi.com/company/newsroom/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/research.svg) Research](https://quantiphi.com/company/research/) - [![ctg](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/testimonial.svg) Testimonials](https://quantiphi.com/company/testimonials/) - [Careers](https://quantiphi.com/careers/) [Lets Talk](https://quantiphi.com/company/contact-us/) ![ham-icon](https://quantiphi.com/wp-content/themes/quantiphi/assets/img/header/ham-icon.svg) # Shape the Future of Customer Experience with Google Cloud Imagine transforming every customer interaction into a seamless, personalized experience. With Quantiphi’s workshop, you’ll unlock the potential of **Generative AI** and **Google Cloud’s Customer Engagement Suite** to elevate your customer service. Picture a hands-on, customized roadmap that empowers your team to reshape every customer touchpoint—delivering faster, smarter, and more impactful results from day one. This workshop goes beyond theory. You’ll dive into real-world applications, gaining the tools and insights needed to drive immediate and long-term improvements. **Ready to see what’s possible?** ![header ](https://ai.quantiphi.com/hs-fs/hubfs/header%20.webp?width=514&height=189&name=header%20.webp) ## Why Attend and What You’ll Gain ![pilot recommendation](https://ai.quantiphi.com/hubfs/pilot%20recommendation.svg) ### Generative AI Integration Discover how AI can transform your customer service strategy. ![current state and readiness](https://ai.quantiphi.com/hubfs/current%20state%20and%20readiness.svg) ### Current State & Readiness Assessment Get a detailed evaluation of your contact center’s strengths and areas for improvement. ![customer journey](https://ai.quantiphi.com/hubfs/customer%20journey.svg) ### Customer Journey Mapping Define and optimize your customer journey for a seamless experience. ![customer engagement](https://ai.quantiphi.com/hubfs/customer%20engagement.svg) ### Customer Engagement Suite Enablement Learn about Customer Engagement Suite through a full demo, including Virtual Agents and Agent Assist. ![technical recommendation](https://ai.quantiphi.com/hubfs/technical%20recommendation.svg) ### Technical Recommendations Receive actionable insights and a tailored roadmap for implementing contact center solutions. ![pilot recommendation](https://ai.quantiphi.com/hubfs/pilot%20recommendation.svg) ### Pilot Implementation Plan Take away a high-level project plan to kickstart a pilot implementation. ## Speakers ![Gaurav Johar](https://ai.quantiphi.com/hubfs/gaurav%20johar.jpeg) ### Gaurav Johar Practice Leader - Applied AI ![Ishaan Aggarwal](https://ai.quantiphi.com/hubfs/%5BGCP%5D%20Ford%20RFP/Ishaan%20Aggarwal.jpg) ### Ishaan Aggarwal Associate Practice Leader - Customer Experience ![Jayshree Bhongle](https://ai.quantiphi.com/hubfs/%5BGCP%5D%20Ford%20RFP/Jayshree%20Bhongle.jpg) ### Jayshree Bhongle Principal Architect ### **Register today** to take the lead and drive meaningful innovation in customer experience. [Yes, Sign me up!](https://ai.quantiphi.com/reimagine-customer-experience-with-genai-and-google-cloud#letstalk) This workshop empowers you to be a pioneer, not a bystander, in the age of AI. Seize this opportunity to shape the future of your organization’s customer service strategy with hands-on insights and guidance from **Quantiph**i and **Google Cloud.** Document ![Q-Logo Image](https://cdn.quantiphi.com/2025/09/Full-white-logo-with-tagline.svg) Empowering businesses with AI-driven insights and analytics, revolutionizing decision-making and unlocking new levels of efficiency and growth. - - - - - - [Home](https://ai.quantiphi.com/?hsLang=en) - [Blog](https://quantiphi.com/resources/blog/) - [Careers](https://quantiphi.com/careers/) - [Contact](https://quantiphi.com/contact-us/) ## Partners - [AWS](https://quantiphi.com/partners/amazon-web-services/) - [Azure](https://quantiphi.com/partners/azure/) - [Google Cloud](https://quantiphi.com/partners/google-cloud/) - [Looker](https://quantiphi.com/partners/looker/) - [NVIDIA](https://quantiphi.com/partners/nvidia/) - [Oracle](https://quantiphi.com/partners/oracle/) - [SAP](https://quantiphi.com/partners/sap/) - [Snowflake](https://quantiphi.com/partners/snowflake/) - [Tensorflow](https://quantiphi.com/partners/tensorflow/) ## Solutions - [AI Applications](https://quantiphi.com/applications/ai-applications/) - [Conversational AI](https://quantiphi.com/applications/conversational-ai/) - [Custom AI](https://quantiphi.com/applications/custom-ai/) - [Doc AI](https://quantiphi.com/applications/docai/) - [Gen AI](https://quantiphi.com/applications/gen-ai/) - [Data Analytics](https://quantiphi.com/applications/data-cloud/) - [Marketing & Analytics](https://quantiphi.com/applications/marketing-analytics/) - [Infrastructure Modernization](https://quantiphi.com/applications/infrastructure-modernization/) - [Cloud Security](https://quantiphi.com/ensuring-future-proof-cloud-security-with-google-cloud/) ## Industries - [Banking & Financial Services](https://quantiphi.com/industries/financial-services/) - [Insurance](https://quantiphi.com/industries/insurance/) - [Healthcare](https://quantiphi.com/industries/healthcare/) - [Lifesciences](https://quantiphi.com/industries/lifesciences/) - [Education](https://quantiphi.com/industries/education/) - [Media & Entertainment](https://quantiphi.com/industries/media-and-entertainment/) - [Retail/CPG](https://quantiphi.com/industries/retail-cpg/) - [Manufacturing](https://quantiphi.com/industries/manufacturing/) - [Energy and Utilities](https://quantiphi.com/industries/oil-gas/) - [Public Sector](https://quantiphi.com/industries/public-sector/) - [Sports](https://quantiphi.com/industries/sports/) - [Telecom](https://quantiphi.com/industries/telecom/) ## Resources - [Case studies](https://quantiphi.com/resources/case-studies/) - [Events & Webinars](https://quantiphi.com/resources/events-webinars/) - [Blog](https://quantiphi.com/resources/blog/) - [Brochures](https://quantiphi.com/resources/brochures/) - [Videos](https://quantiphi.com/resources/videos/) - [Whitepapers](https://quantiphi.com/resources/whitepapers/) - [AI Maturity Assessment](https://quantiphi.com/ai-assessment) ## Company - [About us](https://quantiphi.com/company/about-us/) - [Awards & Recognitions](https://quantiphi.com/company/awards-recognitions/) - [Life at Q](https://quantiphi.com/company/life-at-q/) - [Executive team](https://quantiphi.com/company/executive-team/) - [Research](https://quantiphi.com/research/) - [Newsroom](https://quantiphi.com/resources/newsroom/) - [Testimonials](https://quantiphi.com/company/testimonials/) - - - - - © 2026 Quantiphi. 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