Beyond CX Transformation: Revolutionizing the Total Experience Transformation Journey through a performance-linked approach
Total Experience or TX Transformation is a journey that combines and addresses various siloed experiences to improve not just Customer Experience (CX) but also Agent Experience (AX) and Employee Experience (EX).
Join us to hear about how Quantiphi is pioneering a unique approach that leverages the power of Google CCAI, Advanced Agent Modelling and Qollective.CX to deliver a high-quality solution and also ensure that customers only pay for outcomes.
Key Takeaways:
- Why contact center leaders must have a TX strategy for their organization
- Challenges for implementing TX within the enterprise
- Outcome-based commercial model
- Customer Archetypes
- Sales journey for SiriusXM
Modernize and Simplify Experience Management with Qollective.CX
Did you know that organizations that augment their workforce with virtual agents can potentially lower their operational costs between 40-60% in 3-5 years?
Qollective.CX, Quantiphi's AI-first Total Experience Transformation platform helps quickly build, integrate, and automate customer, agent, and employee experiences. It is powered by GCP CCAI with the primary goal of making contact center operations efficient. The platform is built with experience from 200+ Enterprise class implementations and 500M+ automated conversations.
Qollective.CX's patent-pending Intent warehouse offers a variety of pre-built, industry-specific virtual agents for quick and easy deployment. For organizations trying to migrate from a traditional call/contact center to a modern contact center, Qollective.CX helps connect CC platforms seamlessly to Google Cloud Contact Center AI and integrates with endpoints using low code / no code workflows. Users can get actionable insights to assist agents and improve the productivity of employees. Finally, Qollective.CX employs advanced ML techniques to improve the virtual agent performance.
Key Takeaways:
- The need for an end-end experience management platform
- Introduction to Qollective.CX and PAM - our post-procedural assistant, and CORA - our clinical trials assistant
- How Qollective.CX can drive value in modern enterprises
Accelerate your digital transformation through an analytics-driven approach
As massive quantities of data get generated, businesses today need to stay ahead of the curve. In the digital transformation journey, collecting real-time data, managing the massive influx of data through various sources, and making sense of it remain key challenges that modern businesses face.
Visit our D&A pod to understand how Quantiphi and Google Cloud harness the power of data with an analytics-driven approach to unlock key business insights and gain a sustainable advantage for your organization.
Leverage AI/ML solutions to expedite org-wide digital transformation
Moving to the production level and scaling up in their AI adoption journey remains at large due to various setbacks faced by the engineering teams.
Walk in into our AI/ML pod to learn how Quantiphi's AI-first approach, backed by Google Cloud's groundbreaking capabilities, help you build solutions spanning cognitive capacities like sight, sound, language, and pattern recognition with accelerated speed-to-market and immense scalability.
