Webinar
Elevate Banking Experience with
Google Cloud Contact Center AI Platform (CCAIP)
How do you ensure a world-class banking experience for your customers while optimizing costs? Google Cloud Contact Center AI Platform enables contact centers of any size to monitor and manage customer interactions in order to understand customer intent and offer them personalized experiences. CCAI uses advanced conversational AI capabilities and transforms banking experience with virtual agents, live agent assistance and actionable insights.
- Watch On-demand!
Google Cloud Contact Center AI Platform (CCAIP) is an out-of-the-box, end-to-end contact center solution that unifies data from sales, marketing and support teams across customer journeys by leveraging AI, cloud scalability and multi-experience capabilities. In this webinar, industry experts walk you through the latest updates and additions to the CCAI platform and existing Google Cloud Contact Center AI portfolio.
Tune in to this session to understand:
- Evolution of the Contact Center
- Contact Center challenges in Banking Industry
- Google Cloud’s Contact Center AI and Contact Center as a Service (CCaaS) platform capabilities to deliver an end-to-end experience
With Conversational AI solutions, organizations can achieve a seamless and transformational experience for all stakeholders by building AI-first Total Experience strategies. Read on to discover how!
Speakers
Gradient
