Rapid deployment of virtual voice/chat agents to reduce risk to workforce while ensuring continuity in customer service
As organizations navigate through uncertainty around business continuity, it is imperative to ensure safety of employees while bolstering continuity of customer service. Customers, on one hand, are reaching out to businesses more than ever for crucial information and important answers. And employees, with their new model of operation, are finding it even more challenging to address high influx of queries.
Rapid deployment of AI-powered virtual agent will be crucial during evolving circumstances to ensure the well-being of employees while continuing to deliver high-quality customer service.
Contact Center AI can help businesses scale capacity to handle surges in call volume by deflecting simple and high volume topic calls to virtual agents, allowing live agents to focus on higher complexity calls.
Book a complimentary consulting session to explore how 2-4 weeks rapid deployment of Conversational AI can help your employees and customers alike.
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